Mobile Ear Wax Removal FAQs

Q: What is ear microsuction?
A: Ear microsuction is a procedure where ear wax is removed using a specialist suction device under visual guidance. It is a precise, water-free method that is commonly used when irrigation is not suitable.

Q: Is microsuction safe?
A: Microsuction is generally considered safe when carried out by a trained professional. We assess suitability before treatment and will advise you if further medical support is more appropriate.

Q: How long does the procedure take?
A: The procedure typically takes about 30 minutes, but this can vary depending on the amount and type of earwax present. We allow up to 1 hour per visit.

Q: Does the procedure hurt?
A: Most patients find microsuction to be painless. You might experience some noise and slight discomfort during the procedure, but this is generally well-tolerated.

Q: How do I know your services are safe for vulnerable people?
A: We are DBS checked (click here to see certificate) and also have full public liability insurance.

Q: How much does the service cost?
A: The cost of our service is £60 for ear wax removal and £30 for an ear examination. These costs cover both ears.

Q: Are there any additional fees?
A: No, there are no hidden or additional fees beyond the stated fees. If you book an ear examination and we find wax removal is required, you will only pay an additional £30, bringing the total cost to £60.

Q: How do I pay for the service?
A: Payment can be made online at the time of booking, using a credit/debit card or PayPal. Either the full amount for an examination or a minimum of 50% deposit for earwax removal. Any balance can be paid during your appointment. 

Q: How do I book an appointment?
A: You can book an appointment online through our website, by calling us directly, via email or even via WhatsApp or Messenger.

Q: Can I reschedule or cancel my appointment?
A: Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours in advance. Please refer to our terms & conditions for more details.

Q: What areas do you cover?
A: We cover a wide area including Kingswinford, Stourbridge, Wollaston, Wombourne, Brierley Hill & Dudley. The postcodes we cover are as follows DY1, DY2, DY3, DY5, DY6, DY7, DY8, DY9, DY10 & DY11. We also cover WV5 Wombourne area. We may be able to accommodate outside of these areas by prior arrangement. 

Q: What if I need to cancel my appointment?
A: Please provide at least 48 hours’ notice of cancellation. If less than 48 hours notice is given then any deposit paid will be non-refundable as late cancellations may not allow us enough time to offer the appointment to someone else.

Q: Do I need to prepare for my appointment?
A: please apply olive oil based wax-softening drops as directed before your appointment. No other special preparation is needed.

Q: What happens if the earwax is too hard to remove?
A: If the earwax is too hard to remove during the initial visit we may reschedule a follow-up appointment.

Q: What should I expect after the procedure?
A: After the procedure, you may experience improved hearing and a feeling of clarity. Some patients may notice slight ringing in the ears, but this typically subsides within a few days.

Q: How often should I have earwax removed?
A: The frequency of earwax removal depends on individual needs. Some people may require it annually, while others might need it more frequently.

Q: Do you offer ear wax removal in Kingswinford?
A: please apply olive oil based wax-softening drops as directed before your appointment. No other special preparation is needed.

Q: Do you offer ear wax removal in Stourbridge?
A: Yes. We cover Stourbridge and surrounding DY7, DY8 and DY9 areas, including Oldswinford, Pedmore, Norton and Wollaston.

Q: Do you offer ear wax removal in Dudley?
A: Yes. We provide mobile ear wax removal across Dudley and nearby DY1, DY2 and DY3 areas.

Q: Do you offer ear wax removal in Brierley Hill?
A: Yes. We cover Brierley Hill, DY5 and nearby areas including Pensnett, Quarry Bank, Brockmoor and the Waterfront.

Q: Do you cover other areas apart from these?
A: Yes. We can often accommodate appointments outside of our normal service areas including Wolverhampton, Wombourne, Kidderminster and Halesowen. Please contact us for information.