Frequently asked questions

Q: What is ear microsuction?
A: Ear microsuction is a procedure where earwax is removed using a specialist suction device. It is one of the safest and most effective methods for ear wax removal.

Q: Is microsuction safe?
A: Yes, microsuction is a safe procedure when performed by a trained professional.

Q: How long does the procedure take?
A: The procedure typically takes about 30 minutes, but this can vary depending on the amount and type of earwax present. We allow up to 1 hour per visit.

Q: Does the procedure hurt?
A: Most patients find microsuction to be painless. You might experience some noise and slight discomfort during the procedure, but this is generally well-tolerated.

Q: How much does the service cost?
A: The cost of our service is £60 for ear wax removal and £30 for an ear examination. These costs cover both ears.

Q: Are there any additional fees?
A: No, there are no hidden or additional fees beyond the stated fees. If you book an ear examination and we find wax removal is required, you will only pay and additional £30, bringing the total cost to £60.

Q: How do I pay for the service?
A: Payment can be made online at the time of booking, using a credit/debit card or PayPal. Either the full amount for an examination or a minimum of 50% deposit for earwax removal. Any balance can be paid during your appointment. 

Q: How do I book an appointment?
A: You can book an appointment online through our website, by calling us directly, via email or even via WhatsApp or Messenger.

Q: Can I reschedule or cancel my appointment?
A: Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours in advance. Please refer to our terms & conditions for more details.

Q: What areas do you cover?
A: We cover a wide area including Kingswinford, Stourbridge, Brierly Hill & Dudley. The postcodes we cover are as follows DY1, DY2, DY3, DY5, DY6, DY7, DY8, DY9, DY10 & DY11. We also cover WV5 Wombourne area. We may be able to accommodate outside of these areas by prior arrangement. 

Q: What if I need to cancel my appointment?
A: Please provide at least 48 hours’ notice of cancellation. If less than 48 hours notice is given then any deposit paid will be non-refundable as late cancellations may not allow us enough time to offer the appointment to someone else.

Q: Do I need to prepare for my appointment?
A: please apply olive oil based wax-softening drops as directed before your appointment. No other special preparation is needed.

Q: What happens if the earwax is too hard to remove?
A: If the earwax is too hard to remove during the initial visit we may reschedule a follow-up appointment.

Q: What should I expect after the procedure?
A: After the procedure, you may experience improved hearing and a feeling of clarity. Some patients may notice slight ringing in the ears, but this typically subsides within a few days.

Q: How often should I have earwax removed?
A: The frequency of earwax removal depends on individual needs. Some people may require it annually, while others might need it more frequently.